Shipping
Orders are prepared after they are placed and payment is confirmed. Available delivery destinations, shipping methods, charges and estimated delivery windows will be shown during checkout where configured. Delivery estimates are guidance rather than guarantees and may be affected by carrier delays, customs or circumstances outside our control.
Order processing and tracking
When tracking is available, shipping information will be sent to the email address provided with your order. Please ensure your delivery address and contact details are correct before completing checkout.
Address changes and failed delivery
Contact us quickly if you entered an incorrect address. We cannot guarantee changes after an order has been processed. Additional carrier charges or reshipping costs may apply to returned or undeliverable parcels where permitted by law.
Returns and exchanges
Please contact us before sending any item back. For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless the item is faulty, damaged, incorrectly supplied or local law requires otherwise. Items must meet the conditions required by applicable law and any return authorisation we provide.
Damaged, faulty or incorrect items
Email Info@zodiacbyhaleema.com with your order number, a description of the issue and photographs where relevant. We will review the issue and explain the available next steps.
Refunds
Approved refunds are normally returned to the original payment method where possible. Processing times may vary by payment provider. Shipping charges and return costs are handled in accordance with applicable law and the circumstances of the return.
Before launch
Our shipping destinations, delivery times, return address and any country-specific rights should be confirmed by the store owner before accepting orders. Nothing on this page limits consumer rights that cannot legally be excluded.