Frequently asked questions
How do I place an order?
Browse the shop, choose a product, add it to your cart and follow the checkout steps. You will receive an order confirmation at the email address provided.
Do I need an account to order?
Guest checkout may be available depending on the store settings. You can also create an account to review your orders and manage your details.
What payment methods do you accept?
Available payment methods are displayed at checkout. They depend on the payment options enabled by the store.
How do I check my order status?
Check your order confirmation and any shipping updates sent by email. If you need help, contact Info@zodiacbyhaleema.com with your order number.
Can I change or cancel an order?
Contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.
Can I return or exchange a product?
Please read our Shipping & Returns page before ordering. Eligibility can depend on the condition of the item and applicable consumer law.
What if my order arrives damaged or incorrect?
Email us promptly with your order number and clear photographs of the issue so we can review it.
How can I contact customer support?
Email Info@zodiacbyhaleema.com or use the contact form on our Contact page.